Although Safetica solutions are easy to install, configure and use, we realize you might need help at times. To ensure your success with Safetica, we provide the best technical support to help you achieve your goals. If you prefer self-service, find the answers you are looking for in our Knowledge base.
Want to know how to troubleshoot most common problems? What do alerts mean? Start here if you want to find the answers to your questions.
Do you want to learn about Safetica in a systematic manner? Just choose your course and start exploring the word of data loss prevention and insider threat protection.
If you cannot find the solution to your issue in the Knowledge Base, you can directly submit a ticket below.
We also offer more comprehensive services such as Implementation, Health Check, Customer Success Manager or Consulting.
I want to send my ticket with support tool analysis
Support tool is software you can download and run on your endpoints so we can help you analyze your issues. Describe the issue you encountered and attach the support tool report (.sfx).
I want to contact Safetica Support
5* support appreciated by our clients
Best support ever, they took every necessary step for customer satisfaction and I'm sure they even went above their normal working schedules in order to assist us. Especially when they gathered people to help us on short notice (SQL Admin who happened to work from home at that time if my memory serves me right). Overall, I wish every Customer Service Support team worked like them.
Safetica has the best support team that I've a chance to work with
I just experienced possibly the very best customer service all the time. You guys are always quick and solution are efficient
8 am – 4 pm EST
8 am – 5 pm CET