Safetica Support


Although Safetica solutions are easy to install, configure and use, we realize you might need help at times. To ensure your success with Safetica, we provide the best technical support to help you achieve your goals. If you prefer self-service, find the answers you are looking for in our Knowledge base.

Need support?

Response times

Priority
What it covers
Standard
Silver
Gold
P1 - Critical
System down or security breach
8h first response
6h first response
4h first response
P2 - High
Major function impaired
1 business day
8h first response
6h first response
P3 - Standard
Partial issue or feature fault
3 business days
2 business days
8h first response
P4 - Low
Questions, how-to and change requests
4 business days
2 business days
1 business day

Support hours: Monday-Friday, 06:00-22:00 UTC, in the region where the ticket is raised.

What's included

Feature
Standard
Silver
Gold
Knowledge Base
Email support
Phone support
Training & eLearning
Named Customer Success Manager
Health checks
Proactive care

Contact Safetica Support

Can't find the answer in the Knowledge Base? Submit a ticket using the form, or call us.

US: +1-470-344-3096
EU: +420 511 205 225

Support hours: Monday-Friday, 06:00-22:00 UTC

Knowledge base

 

Want to know how to troubleshoot most common problems? What do alerts mean? Start here if you want to find the answers to your questions.

Find your answers

E-learning

 

Do you want to learn about Safetica in a systematic manner? Just choose your course and start exploring the word of data loss prevention and insider threat protection.

Sign up

See What Safetica Customers Have to Say


See what customers say about using Safetica to protect sensitive data and manage data security.