Safetica Support in 2021: New Support Center and Knowledge base
We have had a busy year. We decided to create a single starting point for accessing all available resources. Meet our new Safetica Support Center. This page will help you navigate to available documentation, knowledge base articles and e-learning courses. Our partners will also appreciate links to sites dedicated to the process of implementation.
Our Knowledge base has gone through major changes also. We completely redesigned it, posted new articles and sorted them into a new category scheme. You can search for answers in six main areas that cover our products. In addition, the knowledge base has a new search engine, so it delivers accurate results. You can access our new Safetica Support Center at support.safetica.com.
We also started Support Extended hours – so you can contact us until 10 pm CET (extended from 5 pm). We also added a US telephone number to improve your support experience and comfort even more.
According to the comprehensive market reviews compiled by SoftwareReviews, Safetica has earned its place in the DLP Leaders’ quadrant. Placing just behind the overall quadrant winner McAfee, Safetica was praised for providing exceptional support. Download the whole report here.
Our happy customers
We received 95% positive feedback to our work and our Customer Effort Score is 6.76/7. What touched us the most, was a message from Christos Tsoulfas:
Best support ever, they took every necessary step for customer satisfaction and I'm sure they even went above their normal working schedules in order to assist us. Especially when they gathered people to help us on short notice (SQL Admin who happened to work from home at that time if my memory serves me right). Overall, I wish every Customer Service Support team worked like them.”
Safetica support – FAQ
Can I use Safetica support even though I bought my license from your distributor?
Anybody with valid Safetica ONE or NXT license can access our customer support. Just contact us here.
Do you have a premium or better SLA available?
Yes! You can find out more about our professional services including SLA here.
How can I contact Safetica support?
You can reach us either by calling us or sending a ticket here.